Shipping & Returns
Shipping Policy
At Epic Event Prints, LLC, we prioritize the quality and timely delivery of our products. While we strive to ensure that your items reach you in perfect condition, certain circumstances beyond our control may lead to delivery delays. Factors such as natural disasters, severe weather conditions, or government actions can impact the shipping timeline.
It's important to note that any damages incurred during shipping by third-party carriers, like FedEx, USPS, or UPS, are not within our liability once the package leaves our facility. We recommend inspecting your items upon delivery and addressing any concerns directly with the shipping company.
Additionally, we want to emphasize that once the items are in your possession or in the hands of your designated recipient, any damages or issues that may arise are no longer under our responsibility. Likewise, EPIC Event Prints, LLC and our team are not liable for any injuries or illnesses that may occur during item pick-up.
In the event of any delivery issues post-shipment scan, we encourage buyers to liaise directly with the respective shipping company for prompt resolution. We appreciate your understanding and cooperation in these matters as we prioritize providing you with exceptional products and service.
Return & Exchange Policy
At Epic Event Prints, LLC, we understand the importance of customer satisfaction and strive to provide the best experience possible for all our clients. While we do have a no refund policy in place due to the nature of our products and services, we are committed to addressing any issues that may arise promptly and effectively.
Your satisfaction is our top priority, and our dedicated team is always ready to assist you with any concerns you may have. If you encounter any issues with your order or have any questions, please do not hesitate to reach out to us. We value your feedback and are here to ensure that your experience with us is nothing short of exceptional.
Thank you for choosing Epic Event Prints, LLC. We appreciate your trust in us and look forward to serving you with the highest level of professionalism and care.