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FAQ

  • What are your Shipping Policy and Timeframes?
    Order processing and Shipping Timeframe: All orders ready for payment processing are completed within 7-14 business days, unless a RUSH FEE is paid. Shipping is not included! Shipments are always sent before or on the specified shipping date.
  • Photographs
    We retain the right to capture and utilize our own photos of the products you buy for marketing and promotional activities, including advertising and promotions, without offering any compensation to you.
  • Do You Offer Free Shipping?
    Enjoy the convenience of shopping with us and take advantage of our special offer! For all orders placed over a certain amount, you'll receive free shipping right to your doorstep. This is our way of showing appreciation for your support and making your shopping experience more enjoyable. So go ahead and fill up your cart with your favorite items, knowing that you'll save on shipping costs. Don't miss out on this fantastic opportunity to shop hassle-free and have your purchases delivered to you for free!
  • Guarantee
    Count on us for top-of-the-line goods and services! When you pick Epic Event Prints, get ready for a touch of magic on your big day, turning it into an unforgettable epic saga. Our mission? Your ultimate happiness!
  • Refund Policy
    At Epic Event Prints, LLC, we understand the importance of customer satisfaction and strive to provide the best experience possible for all our clients. While we do have a no refund policy in place due to the nature of our products and services, we are committed to addressing any issues that may arise promptly and effectively. Your satisfaction is our top priority, and our dedicated team is always ready to assist you with any concerns you may have. If you encounter any issues with your order or have any questions, please do not hesitate to reach out to us. We value your feedback and are here to ensure that your experience with us is nothing short of exceptional. Thank you for choosing Epic Event Prints, LLC. We appreciate your trust in us and look forward to serving you with the highest level of professionalism and care.
  • Personalized Order Information
    We understand the importance of accuracy in customizing your items. To ensure that your products meet your expectations, we kindly ask that you double-check all the information you provide to us. By verifying the details you submit, you can help us create a personalized item that accurately reflects your preferences and requirements. Our team at Epic Event Prints, LLC is committed to excellence in delivering high-quality products, and we appreciate your cooperation in ensuring the correctness of the information you provide. If you have any questions or need assistance, feel free to reach out to us. Thank you for entrusting us with your customization needs.
  • Allergens
    Attention customers with food allergies. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat, etc.
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